This is a three video Lead course and accompanying 51 page, proprietary manual designed for the first-time team leader who may not have been in a leadership position directing a group prior to this.  It starts by defining the Lead’s role in directing a team and their job as it fits into a business unit.

Safety of the team is important.  A Lead sets the example in keeping his team safe.  So the video and the manual explain the role of the Lead in any safety and risk management program.

The video and manual also provide tools and techniques for communication, leadership. and training your team.  Time management and resource planning are important to a Lead’s success.  The video and manual provide examples of how to plan your time and better utilize the resources for which you are responsible.

As a first-time leader, you may be confronted with difficult human resource issues such as discrimination, sexual harassment and difficult employees.  The course covers these situations and provides recommendations on how to deal with these issues.

The course also deals with customer service and the money matters a Lead needs to know to succeed as a first-time leader.


 

The 5 video Supervisor course and accompanying 73 page manual are designed for the new Supervisor who may not have been in that leadership position before or as a refresher for returning Supervisors.  It starts by defining the Supervisor’s role by outlining a Supervisor’s responsibilities, required skills, and the problems routinely faced by the Supervisor.

A Supervisor needs to be a manager and a leader and the videos and manual outline various styles and how each can be effective in given situations.  It also outlines the things a Supervisor must know to succeed as a leader and as a manager.

The videos and manual also provide tools and techniques for dealing with the human resource issues of discrimination, sexual harassment, difficult employees, counseling and evaluations.  The course also provides communication and training tips. 

As safety is important to the Supervisor, the videos and manual deal in detail with safety and risk management.  They also cover time management and resource planning are important and provide tools and techniques to help them succeed. 

Both the videos and the manual conclude with what a Supervisor needs to know about managing money and customer service; providing a recommended way of measuring customer satisfaction.

The 5 video Manager’s course and accompanying 129 page manual are designed for the new Manager who may not have been in that leadership position before or as a refresher for returning Managers.  It starts by defining the attributes, competencies, and skills required of a Manager.

A Manager needs to be a manager of resources and a leader to his organization.  The videos and manual outline various styles and how each can be effective in given situations.  It also outlines how a Manager deals with change, sets the standards for the organization, and deals with discipline.

The videos and manual also provide tools and techniques for dealing with the human resource issues of discrimination, sexual harassment, difficult employees, counseling and evaluations.  The course also provides communication and training tips. 

As safety is important to the Manager and his organization, the videos and manual deal in detail with safety and risk management.  They also cover resource management, covering issues such as setting schedules, preventive maintenance, labor hours, and other management tips.

Both the videos and the manual conclude with what a Manager needs to know about managing money and customer service; providing a recommended way of measuring customer satisfaction.


This game wraps everything the candidate has learned  to manage a company or a business unit.