The class deals with how you prepare for an interview. 

The first key for any interview is preparation.  You never get a second chance to make a good first impression.  The more you prepare for the interview, the more confident and relaxed you will feel.

Good preparation steps are taking Maintenance Best’s classes, looking at the target company’s website, seeing if you can find out any news about the company, and trying to do a dry run with someone you trust.

The class covers rules for the big moment like showing up early and what to wear for the interview.  We also cover things like non-verbal communication, how to listen, and providing a format for answering questions. 

For answers, couch them in What – How – Results.  What did you do?  How did you do it?  And what were the Results?  You also what to display enthusiasm, the reasons for hiring you, and you can tout the training you received from Maintenance Best.

There are some routine questions they will ask in an interview, but you should also be prepared for the “off-guard” question just in case.

You should always ask questions to demonstrate interest and send them a thank you afterwards.


The key to a good resume is presenting a professional appearance that is tailored for the job you are pursuing.  Reviewers may look at 300 resumes in a day.  Your resume may only have 5-6 seconds to get noticed before it is accepted or discarded.  To be accepted, you need to appear unique to the position and professional without appearing odd.

 The first step is having professional contact information.  Cute nicknames won’t cut it.  You want to keep your resume to one-two pages.  When describing your skills and accomplishments, think about What – How – Results.  What did you do?  How did you do it?  And what were the Results?

 Make sure you highlight your skills and employment history should show consistency and be listed in reverse chronological order for your employment.  One size does not fit all in resumes.  If you are going after different types of jobs, each resume should be tailored to the job you’re pursuing.

 There are many different kinds of resume formats.  You need one that looks professional, gets their attention, and highlights the skills related to the position for which you are trying to be selected.


This class deals with the potentials and the pitfalls of delegating a project to a subordinate.  Delegation is way of getting more done if handled correctly.

But delegating correctly is hard to do.  There are some common reasons why people don’t delegate.  Some people do not delegate because of self-enhancement bias.  That is the perception that they are the only person that can perform the task properly.  We also deal with some of the common excuses of why people do not delegate.

To delegate properly, the individual must first be able to give good directions.  We provide a 12 step process to be able to delegate successfully and then analyze the results.  Next, we discuss good communications skills so you can communicate effectively.  Finally, we lay out three considerations for what to do when things go wrong.

There are also some occasions when you should never delegate.  These include: 1. When there might be a question of status or ego to the recipient.  2. If there is a substantial risk because you have to convey bad news.  And 3. Does in involve a question where a subordinate might be directing a fellow subordinate with greater or equal seniority or status?